Olimpo Informatico

[Khorne]

Ciao, ho un problema, da oggi non riesco ad aprire word2003, se provo ad aprire word mi dice "null operazione di win32 non valida", cercando su google ho visto che poteva essere un problema di conflitto con quick time, ho provato a disinstallarlo(quick time) e mi dice che si è verificato un errore imprevisto durante l'instalazione del pacchetto codice 2755.

Non ho il cd per reinstallare word, cosa posso fare?

[Orange]

ciao.

Pensi che il problema puo dipendere dal malware?
Un controllo si puo sempre fare: segui queste indicazioni e posta i log di HijackThis e FindAWF

[Khorne]

Allora ho scoperto che anche l'antivirus non parte, cioè ci sta l'iconcina di norton, ma se ci clicco due volte mi dice istuzione di win32 non valida.

Se provo a far andare findAWF mi dà errore: "La cpu NTVDM ha incontrato un'istruzione non valida CS:0000 IP: 000b OP:f0 8b 01 70 00"

l'altro va ecco il log:

Logfile of HijackThis v1.99.1
Scan saved at 11.21.08, on 18/01/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
C:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\Comodo\Firewall\cmdagent.exe
C:\Programmi\File comuni\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\Programmi\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\Programmi\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\Programmi\Java\jre1.5.0\bin\jusched.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\ATI Technologies\ATI.ACE\CLI.EXE
C:\Programmi\Comodo\Firewall\cfp.exe
C:\Programmi\File comuni\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\File comuni\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Programmi\ATI Technologies\ATI.ACE\cli.exe
C:\Programmi\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programmi\MSN Messenger\usnsvc.exe
C:\Programmi\Internet Explorer\iexplore.exe
C:\Programmi\Messenger\msmsgs.exe
C:\Yjack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.it/0SEITIT/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\File comuni\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Programmi\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Apps\MSN Toolbar\01.02.5000.1021\it\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Apps\MSN Toolbar\01.02.5000.1021\it\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] "C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Programmi\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Programmi\Comodo\Firewall\cfp.exe" -s
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programmi\File comuni\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programmi\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Ricerche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {83AFB5CA-ED35-11D4-A452-0080C8D85045} (GameDesire Poker Games) - http://67.15.101.33/g_bin/eng/poker_2_0_0_49.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FILECO~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Programmi\Comodo\Firewall\cmdagent.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Servizio Auto-Protect di Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Programmi\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programmi\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programmi\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Utilità di pianificazione di LiveUpdate automatico - Symantec Corporation - C:\Programmi\Symantec\LiveUpdate\ALUSchedulerSvc.exe

[Orange]

Segui per favore queste istruzioni e posta il log di SystemScan

[Khorne]

Non ho capito quali esattamente, se sono quelle di chiudere tutti i programmi l'ho fatto, sta volta ho chiuso pure l'antivirus, che cmq come ho detto prima se clicco 2 volte sull'icona non apre, il nuovo log è questo

Logfile of HijackThis v1.99.1
Scan saved at 13.47.59, on 18/01/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
C:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Programmi\Comodo\Firewall\cmdagent.exe
C:\Programmi\File comuni\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Programmi\Norton AntiVirus\navapsvc.exe
C:\Programmi\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\svchost.exe
C:\Programmi\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Programmi\File comuni\Real\Update_OB\realsched.exe
C:\Programmi\Java\jre1.5.0\bin\jusched.exe
C:\Programmi\iTunes\iTunesHelper.exe
C:\Programmi\File comuni\Symantec Shared\ccApp.exe
C:\Programmi\ATI Technologies\ATI.ACE\CLI.EXE
C:\Programmi\Comodo\Firewall\cfp.exe
C:\Programmi\File comuni\Ahead\lib\NMBgMonitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programmi\iPod\bin\iPodService.exe
C:\Programmi\File comuni\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Programmi\ATI Technologies\ATI.ACE\cli.exe
C:\Programmi\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Programmi\MSN Messenger\usnsvc.exe
C:\Yjack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.it/0SEITIT/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?linkid=677
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Collegamenti
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programmi\File comuni\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programmi\File comuni\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Programmi\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Apps\MSN Toolbar\01.02.5000.1021\it\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programmi\MSN Apps\MSN Toolbar\01.02.5000.1021\it\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Programmi\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programmi\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATIPTA] "C:\Programmi\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Programmi\File comuni\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Programmi\Java\jre1.5.0\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Programmi\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Programmi\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ATICCC] "C:\Programmi\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Programmi\File comuni\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Programmi\Comodo\Firewall\cfp.exe" -s
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Programmi\File comuni\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Programmi\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&sporta in Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Ricerche - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programmi\Messenger\msmsgs.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
O16 - DPF: {83AFB5CA-ED35-11D4-A452-0080C8D85045} (GameDesire Poker Games) - http://67.15.101.33/g_bin/eng/poker_2_0_0_49.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\FILECO~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\ccSetMgr.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Programmi\Comodo\Firewall\cmdagent.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Programmi\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Programmi\File comuni\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Servizio Auto-Protect di Norton AntiVirus (navapsvc) - Symantec Corporation - C:\Programmi\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Programmi\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programmi\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Utilità di pianificazione di LiveUpdate automatico - Symantec Corporation - C:\Programmi\Symantec\LiveUpdate\ALUSchedulerSvc.exe

l'altro programma mi dà lo stesso errore di prima.

[Khorne]

Scusami ora penso di aver capito ecco il link del log:

http://www.freefilehosting.net/download/3ag9e

[Orange]

Così a prima vista direi che non si tratta di Instant Access
Dammi un'po di tempo di studiare con calma il log.

[Khorne]

Certamente grazie!

[Orange]

Eccomi.
Il log appare pulito Non so davvero cosa pensare...

Facciamo quest'altro tentativo:
Start-- pannello di controllo-- strumenti di amministrazione-- visualizzatore eventi--seleziona Applicazione-- trova gli errori piu recenti e riporta qualche descrizione.

Per sicurezza fai anche quest'altro controllo: collegati a Kaspersky on-line scanner, fai lo scan in modalità estesa come indicato qui e posta il log finale.

[Khorne]

Eccomi scusa il ritardo, allora


Questo è il log:

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Thursday, January 24, 2008 12:43:03 AM
Operating System: Microsoft Windows XP Professional, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 23/01/2008
Kaspersky Anti-Virus database records: 528211
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\

Scan Statistics:
Total number of scanned objects: 151968
Number of viruses found: 2
Number of infected objects: 2
Number of suspicious objects: 0
Duration of the scan process: 01:27:09

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Dati applicazioni\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Dati applicazioni\Symantec\HPPAppActivity.log Object is locked skipped
C:\Documents and Settings\All Users\Dati applicazioni\Symantec\HPPHomePageActivity.log Object is locked skipped
C:\Documents and Settings\All Users\Dati applicazioni\Symantec\LiveUpdate\2008-01-23_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users\Dati applicazioni\Symantec\Norton AntiVirus\Quarantine\3EE51D9F.exe Infected: not-a-virus:Dialer.Win32.Agent.f skipped
C:\Documents and Settings\All Users\Dati applicazioni\Symantec\Norton AntiVirus\Quarantine\4C437EE9.exe Infected: Trojan-Clicker.Win32.Agent.ip skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Impostazioni locali\Cronologia\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Impostazioni locali\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\my computer\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\my computer\Dati applicazioni\Symantec\PendingAlertsQueue.log Object is locked skipped
C:\Documents and Settings\my computer\Documenti\Le mie Conversazioni\gennaio 2008\alxb84arc@hotmail.it.html Object is locked skipped
C:\Documents and Settings\my computer\Impostazioni locali\Cronologia\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\my computer\Impostazioni locali\Cronologia\History.IE5\MSHist012008012320080124\index.dat Object is locked skipped
C:\Documents and Settings\my computer\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\my computer\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\my computer\Impostazioni locali\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\my computer\ntuser.dat Object is locked skipped
C:\Documents and Settings\my computer\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Impostazioni locali\Dati applicazioni\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SNDCON.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SNDFW.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBConfig.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBDebug.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBDetect.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBNotify.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBRefr.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBSetCfg.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBSetCfg2.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBSetDev.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBSetLoc.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBSetUsr.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBSMNot.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBSMReg.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBSMRSt.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBStHash.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBStMSI.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\BBValid.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\SPPolicy.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\SPStart.log Object is locked skipped
C:\Programmi\File comuni\Symantec Shared\SPBBC\LOGS\SPStop.log Object is locked skipped
C:\Programmi\Norton AntiVirus\AVApp.log Object is locked skipped
C:\Programmi\Norton AntiVirus\AVError.log Object is locked skipped
C:\Programmi\Norton AntiVirus\AVVirus.log Object is locked skipped
C:\Programmi\Norton AntiVirus\Savrt\0715NAV~.TMP Object is locked skipped
C:\Programmi\Norton AntiVirus\Savrt\0959NAV~.TMP Object is locked skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{EEEFC820-F054-4DAF-9B34-BEB7B64155DC}\RP601\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Installer\$PatchCache$\Managed\D6461317C3DC4F04799BDCE9E42626FE\2.0.50727\FL_aspnet_filter_dll_____X86.3643236F_FC70_11D3_A536_0090278A1BB8 Object is locked skipped
C:\WINDOWS\Installer\$PatchCache$\Managed\D6461317C3DC4F04799BDCE9E42626FE\2.0.50727\FL_aspnet_wp_exe_____X86.3643236F_FC70_11D3_A536_0090278A1BB8 Object is locked skipped
C:\WINDOWS\Installer\$PatchCache$\Managed\D6461317C3DC4F04799BDCE9E42626FE\2.0.50727\FL_webengine_dll_135889_____X86.3643236F_FC70_11D3_A536_0090278A1BB8 Object is locked skipped
C:\WINDOWS\Installer\$PatchCache$\Managed\D6461317C3DC4F04799BDCE9E42626FE\2.0.50727\System.Web_dll_5_____X86.3643236F_FC70_11D3_A536_0090278A1BB8 Object is locked skipped
C:\WINDOWS\Installer\$PatchCache$\Managed\D6461317C3DC4F04799BDCE9E42626FE\CacheSize.txt Object is locked skipped
C:\WINDOWS\Installer\1140714.msi Object is locked skipped
C:\WINDOWS\Installer\13a4a9.msi Object is locked skipped
C:\WINDOWS\Installer\13a4ad.msi Object is locked skipped
C:\WINDOWS\Installer\151aa16.msi Object is locked skipped
C:\WINDOWS\Installer\16098df.msi Object is locked skipped
C:\WINDOWS\Installer\1609910.msi Object is locked skipped
C:\WINDOWS\Installer\1609921.msi Object is locked skipped
C:\WINDOWS\Installer\160992a.msi Object is locked skipped
C:\WINDOWS\Installer\160992f.msi Object is locked skipped
C:\WINDOWS\Installer\160993d.msi Object is locked skipped
C:\WINDOWS\Installer\1609942.msi Object is locked skipped
C:\WINDOWS\Installer\1609947.msi Object is locked skipped
C:\WINDOWS\Installer\1609956.msi Object is locked skipped
C:\WINDOWS\Installer\160995b.msi Object is locked skipped
C:\WINDOWS\Installer\1609960.msi Object is locked skipped
C:\WINDOWS\Installer\1609978.msi Object is locked skipped
C:\WINDOWS\Installer\1eece.msi Object is locked skipped
C:\WINDOWS\Installer\1f6fc9.msi Object is locked skipped
C:\WINDOWS\Installer\22298.msi Object is locked skipped
C:\WINDOWS\Installer\2a104ee.msi Object is locked skipped
C:\WINDOWS\Installer\53278d.msi Object is locked skipped
C:\WINDOWS\Installer\53622d.msi Object is locked skipped
C:\WINDOWS\Installer\5484f.msi Object is locked skipped
C:\WINDOWS\Installer\567a36.msi Object is locked skipped
C:\WINDOWS\Installer\6a5e6.msi Object is locked skipped
C:\WINDOWS\Installer\700ef.msi Object is locked skipped
C:\WINDOWS\Installer\7b3371.msi Object is locked skipped
C:\WINDOWS\Installer\ac2198.msi Object is locked skipped
C:\WINDOWS\Installer\cb07d.msi Object is locked skipped
C:\WINDOWS\Installer\cb082.msi Object is locked skipped
C:\WINDOWS\Installer\cb087.msi Object is locked skipped
C:\WINDOWS\Installer\cb08c.msi Object is locked skipped
C:\WINDOWS\Installer\cb091.msi Object is locked skipped
C:\WINDOWS\Installer\cb09b.msi Object is locked skipped
C:\WINDOWS\Installer\cb0a0.msi Object is locked skipped
C:\WINDOWS\Installer\cb0a5.msi Object is locked skipped
C:\WINDOWS\Installer\cb0af.msi Object is locked skipped
C:\WINDOWS\Installer\cb0b4.msi Object is locked skipped
C:\WINDOWS\Installer\cb0b9.msi Object is locked skipped
C:\WINDOWS\Installer\f5153a.msi Object is locked skipped
C:\WINDOWS\Installer\MSN Messenger 8.0.0812\MsnMsgs.Msi Object is locked skipped
C:\WINDOWS\Installer\MSN Messenger 8.1.0178\MsnMsgs.Msi Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\ACEEvent.evt Object is locked skipped
C:\WINDOWS\system32\config\Antivirus.Evt Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\default Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\Paramete.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\software Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\system Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

Per gli errori , ho salvato uno screenshot su paint, ho provato a uplodarlo qui:http://www.freefilehosting.net/ ma non va, devo riprovare o non è possibile uplodare file di paint, eventualmente come faccio?

[Khorne]

up.

[Khorne]

Nessuno mi può aiutare ?

[bdoriano]

Ho dato un'occhiata veloce ai post precedenti. Il tuo problema potrebbe essere dovuto a un difetto hardware (RAM?) o al S.O. instabile.

Giusto per sicurezza, segui le istruzioni di questo topic per postare il log di combofix.