Olimpo Informatico

[kerio69]

Nel mio portatile ho S.O. Windows 10 Home,64 bit-versione 21H1,Build S.O.19043.1023,non riesco ad installare aggiornamenti o eliminare programmi,già installati precedentemente, appare:controll account utente-vuoi consentire a questa app. di apportare modifiche al dispositivo? Unica possibilità è cliccare "NO", e non posso inserirmi come amministratore,che fare?

[Maary79]

Sei loggato con il tuo account Microsoft?
Cosa hai fatto per arrivare a questa situazione?
I sistemi operativi non fanno così di punto in bianco.

[kerio69]

Si ho un account Microsoft, non capisco come si è arrivati a questo punto ,sono passato alla versione 21H1,dopo i periodici aggiornamenti automatici, si è installata la nuova versione, ora volevo aggiornare driver scheda video AMD.Adrenanin versione 215,2, ma non posso andare avanti essendo bloccato per loggiarmi come amministratore forse dovrei consultare un esperto informatico, anche se il computer funziona benissimo, soltanto che non posso ne aggiornare ,ne disinstallare nessun programma, qualche dritta, grazie.

[kerio69]

Sono riuscito a fare questa scansione,sarà utile?:

Logfile of HiJackThis Fork by Alex Dragokas v.2.9.0.26

Platform: x64 Windows 10 (Home), 10.0.19043.1023 (ReleaseId: 2009), Service Pack: 0
Time: 30.05.2021 - 16:16 (UTC+02:00)
Language: OS: Italian (0x410). Display: Italian (0x410). Non-Unicode: Italian (0x410)
Elevated: No
Ran by: Gjack Salerno (group: Limited User) on KENSFOLLETT, FirstRun: yes

Chrome: 90.0.4430.212
Internet Explorer: 11.789.19041.0
Default: "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --single-argument %1 (Google Chrome)

Boot mode: Normal

Running processes:
Number | Path
1 C:\Program Files (x86)\Unchecky\bin\unchecky_bg.exe
1 C:\Program Files\AMD\CNext\CNext\AMDRSServ.exe
1 C:\Program Files\AMD\CNext\CNext\RadeonSoftware.exe
1 C:\Program Files\AMD\CNext\CNext\amdow.exe
1 C:\Program Files\CCleaner\CCleaner64.exe
1 C:\Program Files\CONEXANT\ForteConfig\fmapp.exe
1 C:\Program Files\CONEXANT\cAudioFilterAgent\CAudioFilterAgent64.exe
1 C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
1 C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
1 C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
1 C:\Users\Gjack Salerno\Downloads\HijackThis\HiJackThis.exe
1 C:\WINDOWS\RtkBtManServ.exe
1 C:\WINDOWS\system32\CxAudMsg64.exe
1 C:\WINDOWS\system32\SearchIndexer.exe
1 C:\WINDOWS\system32\SecurityHealthService.exe
1 C:\WINDOWS\system32\SgrmBroker.exe
1 C:\WINDOWS\system32\amdfendrsr.exe
1 C:\WINDOWS\system32\atieclxx.exe
2 C:\WINDOWS\system32\csrss.exe
1 C:\WINDOWS\system32\dasHost.exe
1 C:\WINDOWS\system32\dwm.exe
2 C:\WINDOWS\system32\fontdrvhost.exe
1 C:\WINDOWS\system32\lsass.exe
1 C:\WINDOWS\system32\services.exe
1 C:\WINDOWS\system32\smss.exe
1 C:\WINDOWS\system32\spoolsv.exe
74 C:\WINDOWS\system32\svchost.exe
1 C:\WINDOWS\system32\wininit.exe
1 C:\WINDOWS\system32\winlogon.exe
1 C:\Windows\ImmersiveControlPanel\SystemSettings.exe
1 C:\Windows\System32\ApplicationFrameHost.exe
4 C:\Windows\System32\RuntimeBroker.exe
1 C:\Windows\System32\SecurityHealthSystray.exe
1 C:\Windows\System32\audiodg.exe
1 C:\Windows\System32\ctfmon.exe
1 C:\Windows\System32\oobe\UserOOBEBroker.exe
1 C:\Windows\System32\sihost.exe
1 C:\Windows\System32\smartscreen.exe
1 C:\Windows\System32\taskhostw.exe
1 C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe
1 C:\Windows\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe
1 C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe
1 C:\Windows\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe
1 C:\Windows\explorer.exe
1 MBAMService.exe
1 Memory Compression
1 MsMpEng.exe
1 NisSrv.exe
1 Registry
1 SASrv.exe
1 SynTPEnhService.exe
1 atiesrxx.exe
1 unchecky_svc.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main: [Start Page] = ???????????????????
O1 - Hosts: Reset contents to default
O1 - Hosts: 0.0.0.0 0.0.0.0 # fix for traceroute and netstat display anomaly
O1 - Hosts: 0.0.0.0 tracking.opencandy.com.s3.amazonaws.com
O1 - Hosts: 0.0.0.0 media.opencandy.com
O1 - Hosts: 0.0.0.0 cdn.opencandy.com
O1 - Hosts: 0.0.0.0 tracking.opencandy.com
O1 - Hosts: 0.0.0.0 api.opencandy.com
O1 - Hosts: 0.0.0.0 api.recommendedsw.com
O1 - Hosts: 0.0.0.0 rp.yefeneri2.com
O1 - Hosts: 0.0.0.0 os.yefeneri2.com
O1 - Hosts: 0.0.0.0 os2.yefeneri2.com
O1 - Hosts: 0.0.0.0 installer.betterinstaller.com
O1 - Hosts: 0.0.0.0 installer.filebulldog.com
O1 - Hosts: 0.0.0.0 d3oxtn1x3b8d7i.cloudfront.net
O1 - Hosts: 0.0.0.0 inno.bisrv.com
O1 - Hosts: 0.0.0.0 nsis.bisrv.com
O1 - Hosts: 0.0.0.0 cdn.file2desktop.com
O1 - Hosts: 0.0.0.0 cdn.goateastcach.us
O1 - Hosts: 0.0.0.0 cdn.guttastatdk.us
O1 - Hosts: 0.0.0.0 cdn.inskinmedia.com
O1 - Hosts: 0.0.0.0 cdn.insta.oibundles2.com
O1 - Hosts: 0.0.0.0 cdn.insta.playbryte.com
O1 - Hosts: 0.0.0.0 cdn.llogetfastcach.us
O1 - Hosts: 0.0.0.0 cdn.montiera.com
O1 - Hosts: 0.0.0.0 cdn.msdwnld.com
O1 - Hosts: 0.0.0.0 cdn.mypcbackup.com
O1 - Hosts: 0.0.0.0 cdn.ppdownload.com
O1 - Hosts: 0.0.0.0 cdn.riceateastcach.us
O1 - Hosts: 0.0.0.0 cdn.shyapotato.us
O1 - Hosts: 0.0.0.0 cdn.solimba.com
O1 - Hosts: 0.0.0.0 cdn.tuto4pc.com
O1 - Hosts: 0.0.0.0 cdn.appround.biz
O1 - Hosts: 0.0.0.0 cdn.bigspeedpro.com
O1 - Hosts: 0.0.0.0 cdn.bispd.com
O1 - Hosts: 0.0.0.0 cdn.bisrv.com
O1 - Hosts: 0.0.0.0 cdn.cdndp.com
O1 - Hosts: 0.0.0.0 cdn.download.sweetpacks.com
O1 - Hosts: 0.0.0.0 cdn.dpdownload.com
O1 - Hosts: 0.0.0.0 cdn.visualbee.net
O2 - HKLM\..\BHO: IEToEdge BHO - {1FD49718-1D00-4B19-AF5F-070AF6D5D54C} - C:\Program Files (x86)\Microsoft\Edge\Application\91.0.864.37\BHO\ie_to_edge_bho_64.dll
O4 - HKCU\..\StartupApproved\Run: [CCleaner Smart Cleaning] = C:\Program Files\CCleaner\CCleaner64.exe /MONITOR (2021/04/05)
O4 - HKLM\..\Run: [ForteConfig] = C:\Program Files\Conexant\ForteConfig\fmapp.exe
O4 - HKLM\..\Run: [cAudioFilterAgent] = C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
O4 - HKLM\..\StartupApproved\Run: [SmartAudio] = C:\Program Files\CONEXANT\SAII\SACpl.exe /t (2019/06/28)
O17 - DHCP DNS 1: 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\..\{18387e1a-de49-4823-87ba-8e198fe094e0}: [NameServer] = 8.8.4.4 (Well-known DNS: Google)
O17 - HKLM\System\CCS\Services\Tcpip\..\{18387e1a-de49-4823-87ba-8e198fe094e0}: [NameServer] = 8.8.8.8 (Well-known DNS: Google)
O21 - HKLM\..\ShellIconOverlayIdentifiers\ OneDrive1: (no name) - {BBACC218-34EA-4666-9D7A-C78F2274A524} - (no file)
O21 - HKLM\..\ShellIconOverlayIdentifiers\ OneDrive2: (no name) - {5AB7172C-9C11-405C-8DD5-AF20F3606282} - (no file)
O21 - HKLM\..\ShellIconOverlayIdentifiers\ OneDrive3: (no name) - {A78ED123-AB77-406B-9962-2A5D9D2F7F30} - (no file)
O21 - HKLM\..\ShellIconOverlayIdentifiers\ OneDrive4: (no name) - {F241C880-6982-4CE5-8CF7-7085BA96DA5A} - (no file)
O21 - HKLM\..\ShellIconOverlayIdentifiers\ OneDrive5: (no name) - {A0396A93-DC06-4AEF-BEE9-95FFCCAEF20E} - (no file)
O21 - HKLM\..\ShellIconOverlayIdentifiers\ OneDrive6: (no name) - {9AA2F32D-362A-42D9-9328-24A483E2CCC3} - (no file)
O21 - HKLM\..\ShellIconOverlayIdentifiers\ OneDrive7: (no name) - {C5FF006E-2AE9-408C-B85B-2DFDD5449D9C} - (no file)
O23 - Service R2: "Realtek Bluetooth Device Manager Service" ;RtkServ - (RtkBtManServ) - C:\WINDOWS\RtkBtManServ.exe
O23 - Service R2: AMD Crash Defender Service - C:\WINDOWS\system32\amdfendrsr.exe
O23 - Service R2: AMD External Events Utility - C:\WINDOWS\System32\DriverStore\FileRepository\u0365275.inf_amd64_136741f59e43f995\B364966\atiesrxx.exe
O23 - Service R2: Conexant Audio Message Service - (CxAudMsg) - C:\WINDOWS\system32\CxAudMsg64.exe
O23 - Service R2: Conexant SmartAudio service - (SAService) - C:\WINDOWS\system32\SAsrv.exe (file missing)
O23 - Service R2: Malwarebytes Service - (MBAMService) - C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
O23 - Service R2: SynTPEnh Caller Service - (SynTPEnhService) - C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
O23 - Service R2: unchecky - C:\Program Files (x86)\Unchecky\bin\unchecky_svc.exe
O23 - Service S2: Conexant UIU Service - (UIUService) - C:\WINDOWS\system32\UIUSrv.exe (file missing)
O23 - Service S2: Servizio Google Update (gupdate) - (gupdate) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /svc
O23 - Service S3: Google Chrome Elevation Service - (GoogleChromeElevationService) - C:\Program Files (x86)\Google\Chrome\Application\90.0.4430.212\elevation_service.exe
O23 - Service S3: Logitech Bluetooth Service - (LBTServ) - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service S3: Servizio Google Update (gupdatem) - (gupdatem) - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /medsvc


--
End of file - Time spent: 7,3 sec. - 16114 bytes, CRC32: FFFFFFFF. Sign: 쪹鵺

[Maary79]

HiJackThis non è più aggiornato da tempo. Ti sconsiglio di farne affidamento.

Prova ad aprire il prompt dei comandi come amministratore e digita:

[kerio69]

Grazie dei suggerimenti, m a non riesco a concluderne nessuna in positivo,attualmente il computer funziona regolarmente, escluso disinstallare od aggiornare dei programmi,non posso loggiarmi in alcun modo come amministratore,l'accesso è negato, il sistema non lo permette.

[kerio69]

Sincronizza le Impostazioni: Alcune di queste impostazioni sono nascoste o gestite dalla tua organizzazione-alcune funzionalità di Windows sono disponibili solo se si utilizza un account Microsoft o un account aziendale.Ho già un account Microsoft,ma non riesco ad adisinstallare od aggiornare dei programmi,tipo CCleaner.

[Maary79]

Vuoi reistallare da zero?
Salvo i dati, preferiti del browser, poi dovrai rimettere i programmi.